Our Shipping Policy

We ship worldwide. We ship pieces with USPS, FedEx, and UPS and can guarantee full tracking for every country we ship to. Estimated shipping times are between 3-10 business days for all domestic orders. We will do our best to meet these shipping estimates, but cannot guarantee them. If you order more than one item in separate orders to the same address we will try to combine your pieces to safely fit in one box. We will refund any excess postage paid  for US orders only.  
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Shipping costs are calculated at checkout. Buyers are responsible for following up with the tracking of their orders and contacting their carrier directly for any questions about tracking. Please be aware that tracking to your delivery point may not be available for certain countries.

International buyers must buy at their own risk. International buyers are responsible for any customs charges or fees upon arrival in your country. The seller (Lucky Koi Art) is not responsible for late deliveries, lost packages, and things out of our control after shipment. Please be aware that international shipping may take up to 1-2 months longer.

Custom policies vary by country and are not something that we have control over. The buyer is responsible for covering any duties and taxes incurred, due upon the receipt of your order. Please double-check that your address is correct before your order is shipped. Any packages sent due to incorrectly entered addresses are not refundable.

Once the package has been dispatched, you will receive a shipping confirmation email with your tracking number. Please use your tracking number for updates. Every piece is protectively wrapped in honeycomb packing paper, surrounded by water-soluble peanuts in a cardboard box to ensure no movement during transit. We do not accept returns or refunds, however, if your item does arrive broken or damaged, please contact us immediately. It’s very unlikely, but if your piece(s) arrive broken or damaged please send us an email to hello@luckykoi.art or contact us on Instagram with pictures and a video of the damaged piece(s) and your order number. We will do our best to resolve this issue for you with a replacement piece.